FAQ

  • How do I register my car?

    If you are a student or employee, you can log into your WIN account and click on “personal” or you can register from the Transportation and Parking Services website. Temporary vehicles, replacement vehicles or other special circumstances will require you to come to the Transportation and Parking Services office to register. Visitors must come to the Transportation and Parking Services office. Students and employees must present a valid and legible WFUID to pick up permits.

  • If I get a different car, what do I need to do?

    You must remove the gate pass and rear parking permit from the vehicle that you will no longer drive to campus and return the permits to the Transportation and Parking Services office to get a replacement set for $25. You cannot complete this process online.

  • What if I need to drive another car temporarily?

    Students who do not have a registered vehicle for the academic year can purchase a temporary permit for up to two weeks at a cost of $20. If you have a temporary vehicle, you must register the vehicle with the Transportation and Parking Services office. If you have a registered vehicle and will be using a different vehicle for a short period of time (up to 2 weeks), there is no charge for a temporary permit. You can receive 2 temporary permits per semester.

  • Why would I get a citation?

    The most frequent citations issued include:

    1. Having an off-campus permit and being parked on campus during restricted hours. (8 a.m.-4 p.m., Monday-Friday)
    2. Not registering your vehicle. (Citation costs will escalate)
    3. Parking in a fire lane for any reason.
    4. Parking in reserved spaces or parking lots that are for permits other than yours.
    5. Parking in handicapped spaces without a placard or using a placard that is not issued to you. Handicapped spaces are state mandated and enforceable by University Police as well.

    You can be cited for more than one violation at a time. Parking Rules and Regulations are enforced 24 hours a day, 7 days a week, whether class is in session or not.

  • My permit is for Winston Salem First Church lot, but the lot is always full. What should I do?

    There are two lots on each side of Long Drive. On the church side (east of Long Drive), you have Lot B. When you turn into that lot, keep to the right of the driveway. Parking is prohibited on the left side of the driveway. Lot A is on the west side of Long Drive. Signs identify where student parking stops in that Lot. Be cautious, as signs mark a “sophomore only” section in that lot.

  • How do I appeal a citation?

    All appeals are filed online from the parking portal through your parking account. The first level appeal must be submitted 14 of the citation issue date.

     

    Second level appeals must be submitted 7 days after the first level appeal decision.

     

    To appeal any citations, you must first login to your parking account. If you pull up the citation prior to logging in, you will not see the appeal option.

  • How do I pay a citation?
    • Student citation fines are automatically charged to their student financial account.
    • WFU faculty, staff, visitors, concessionaires, vendors or others, may pay citation charges in one of three ways:
      1. Check or Money Order in the Transportation and Parking Services in Alumni Hall or by mail to: Wake Forest University, Parking and Transportation, PO Box 7244, Winston Salem, NC 27106. Check should be made payable to Wake Forest University.
      2. With a valid credit card, you may pay your citation online. You will need your citation number and your license plate number to pay the citation.
  • Where can I find shuttle schedules?

    Visit Ride the Wake to find shuttle routes and schedules.

  • Where can visitors park?

    One time visitors can park in any general or visitor space/lot. 

     

    Frequent visitors, meaning here more than once, must register for a parking permit through the Transportation and Parking Office.

  • What if I can't safely move my vehicle?

    Contact the office to request a “do not ticket”. Information for “do not ticket” requests can be found in the Rules and Regulations in section 2.18: https://prod.wp.cdn.aws.wfu.edu/sites/207/2020/08/Parking_Rules_Regs_2020_2021_Final.pdf

  • What lots are reserved 24/7?

    Lot C is a visitor only lot 

    Lot D is an employee only lot

  • How do I access my parking account?

    You access your parking account through the parking portal. The portal can be found using the LINK: https://wfuparking.t2hosted.com/Account/Portal, on our website’s main page in the parking section, or through the google apps in your Wake Forest email.

     

  • Faculty/Staff Parking Questions

    These FAQ questions/answers only apply for faculty/staff that work on the Reynolda Campus.

    Q1. What is considered on-campus faculty/staff parking?
    A. Faculty and staff that work on the Reynolda Campus.

    Q2. What is considered off-campus faculty/staff parking?
    A. Faculty and staff who work at Bridger Field House, Graylyn, Human Resources (HR),
    Reynolda Gardens, Reynolda House, Reynolda Village, University Corporate Center (UCC),
    or any other satellite locations are not required to pay for parking a parking, but must have
    their vehicles registered with Transportation and Parking Services in order to be issued an
    off-campus parking hangtag.

    Q3. Will I need to pay for on-campus parking if I am remote for the Fall semester only?
    A. Yes. Faculty/Staff parking fees are calculated on current percentage of 0.3% of post-tax
    compensation from each regular paycheck and is paid over the course of the year. This fee is
    not prorated.

    Q4. Will I need to pay for on-campus parking if I only visit campus occasionally or only 2-
    3 days per week?
    A. Yes. The parking fee provides access to park on campus and is not designed to be a per day
    or prorated access pass. There is no daily parking pass option available.

    Q5. If I work at Wake Downtown only, do I need to pay for parking?
    A. Yes. Wake Downtown is considered an extension of the Reynolda Campus
    Permanent Wake Downtown Faculty/Staff

    • Pay 0.3% of post-tax compensation through payroll deduction
    o No secondary fee to park at IQ
    Dual Wake Downtown and WFU Faculty/ Staff
    • Pay 0.3% of post-tax compensation through payroll deduction
    o No secondary fee to park at IQ
    o Can park on the Reynolda Campus and at IQ

    Q6. Do I have the option for off-campus or on-campus parking?
    A. Only if your primary work location is on the Reynolda Campus. Off-campus parking is free
    and is located across Polo Rd.

    Q7. Can I trade my on-campus permit for an off-campus permit?
    A. Yes. However, if you exchange an on-campus hangtag for an off-campus hangtag, you
    cannot exchange again for one-year

    Q8. Can I trade my on-campus permit for off-campus mid-year if my classes become
    remote?
    A. Yes, but you cannot exchange again for an on-campus permit for one-year

    Q9. I will be on leave for a year and will not be on campus, do I have to pay for parking?
    A. No. You will need to contact Transportation and Parking Services

    Q10. Where can I find a copy of the Faculty/ Staff Parking and Transportation
    Administrative Procedure?
    Click on the link https:/// > Policies and Procedures > Faculty/Staff Parking and
    Transportation Administrative Procedure

Contact Us

Transportation and Parking Services
Alumni Hall, Building 26, Room 138
336-758-7275  (PARK)
parking@wfu.edu

Mailing Address:
P.O. Box 7244
Winston-Salem, NC 27109

Transportation and Parking Services Lobby Hours 
M-Th, 8:30 a.m.–4:30 p.m.
F, 8:30 a.m.–3 p.m.

Shuttle Schedules
View Shuttle Schedules

University Police Escort
336.758.5591

Parking/Citation Inquiries
M-F, 8:30 a.m.– 4:30 p.m.
336-758-7275  (PARK)

Booted, Towed or Malfunctioning Vehicles
M-F, 8:30 a.m.– 5 p.m.
336-758-7275  (PARK)

After 5 p.m. and weekends: 336.758.4255